Returns

🚚 Return & Exchange Policy

At CHAOS, we keep it transparent.  
We work with 3rd party warehouses in Montreal to store and ship your orders — it keeps things fast and affordable for you. But that means returns and exchanges must follow warehouse policies (with a few non-negotiable rules).

Here’s everything you need to know:

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🛍️ Return Eligibility
- Return requests must be made within 28 days of the purchase date.
- Items must be 100% unused: no damage, no wrinkles, no stains, no signs of wear.
- In-person returns possible only in Montreal, Email at chaosinmtl@gmail.com

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We don't offer free returns — shipping and return costs are your responsibility

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🔥 How To Start a Return
1. Email us at **chaosinmtl@gmail.com** with:
   - Your name
   - Order number
   - Purchase date
   - Reason for return
   - List of items (model, quantity, color, size)

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📦 Packing & Shipping Instructions
- Pack your items in a clean, solid box.
- Place a paper inside with your RMA# and PO# written on it.
- Write the RMA# and PO# clearly on the outside of the package (use a black marker).
- Only ship via Purolator, UPS, or FedEx — No Canada Post.
- You must provide us with the shipment tracking number.

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⚡ Important Notes
- Damage or loss during return shipping = No refund.
- If your return is worn, washed, damaged, altered, or wrinkled, the return will be denied.
- Denied returns are donated to charity — no pickups or returns back to you.
- Warehouse inspection: 5–7 days after they receive your package.
- Approved refunds: processed within 3–4 days after inspection.

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🚫 Abuse = Ban
Any return done in bad faith?  
You’ll be banned from future purchases — forever.  
(We mean it.)

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💬 Need Help?
Questions?  
Hit us up at chaosinmtl@gmail.com — we’ve got you.